WHAT WE DO
Website Support & Maintenance
DID YOU KNOW?
Over 30,000 websites get hacked every single day, and more than 40% of cyber crimes are against small businesses. Your ongoing website security and maintenance should be considered as business critical. Speak to us today about securing your site.
At Akiko Design we’re more than just a development agency, we consider our self your digital partner; offering both design and technical support to help your website stay secure with the latest updates and security patches, and to be on hand to assist with the growth of your site as your business needs evolve.
Your website is an asset, and often an expensive investment, so like any other business asset you will want to maintain it. From minor CSS edits, content updates or removal, to SEO and upgrades, our support & maintenance packages are designed to offer peace of mind that a member of our team will be available to help in a timely manner when required.
Our support packages come in a range of shapes and sizes and will be tailored to meet your needs. With a transparent approach to reporting, all support tasks will be logged on our online project management tool and detailed logs of support usage can be provided upon request at any time.
Essential WordPress Maintenance & Security Updates
Now powering nearly 40% of all websites on the internet, WordPress is officially recognised as the world’s most popular content management system. But as a free & open source platform, and with a directory of over 50,000 3rd party plugins, it’s a popular target for hackers and online criminals looking for loopholes and security vulnerabilities to exploit. WordPress, like all software, will always require updating.
In such a fast moving environment, with changes happening on a daily basis, it’s imperative that businesses ensure their WordPress websites are monitored and maintained on a regular basis. By using our support & maintenance services, as standard we’ll carry out updates to the WordPress core and any installed plugins, perform daily scans for malware and known security vulnerabilities, and make checks against the leading blacklist providers to ensure your site isn’t being blocked.
Website Support Packages without the limitations
Whilst the majority of digital agencies sell their support & maintenance packages on the basis of a set number of hours per month and operate a policy of ‘use it or lose it’, at Akiko Design we believe this rigid approach fails to consistently offer value for money and also fails to keep pace with the agile and fluid needs of our clients from month to month. That’s why we bundle our support packages into blocks of hours for you to purchase in bulk, and remove any unnecessary time restraints or expiry dates. You’re free to use it as little or often as you please; and when those hours start to run low, we’ll be in touch to arrange a renewal.
WEBSITE SUPPORT KEY FEATURES
Peace of mind that we will be here to offer both design and technical support to help your site stay up-to-date as your business needs evolve.
Business critical WordPress core and plugin updates carried out as standard on a regular basis to keep your site safe, secure and functional.
Support packages in a range of shapes and sizes to meet the needs of clients ranging from small portfolio sites through to bespoke e-commerce solutions.
Monthly reports detailing the results of our security scans and the updates carried out, plus transparent reporting of your support usage as and when required.
A fair and ‘value for money’ approach to support packages. We do not operate a ‘use it or lose it policy’ and your hours will continue to roll forward.
Platforms We Support
Akiko Design are a multi-disciplined digital agency who specialise in designing, developing and supporting the four key platforms powering modern-day websites. With dedicated teams supporting each, you can be assured that expertise is on hand to assist with your digital needs.
First released back in 2002, and ideal for complex, large-scale websites and applications requiring high levels of custom programming; we’ve been developing & supporting ASP.NET sites for over 15 years.
By far the most popular CMS, our WordPress experts are proud to be hosting and supporting over 200 websites across a wide range of sectors, with regular maintenance carried out as standard.
Built on the Microsoft .NET Core framework, this hugely popular eCommerce platform offers growth and scalability without restriction. We launch, host, and support nopCommerce sites for clients around the world.
This all-inclusive subscription based eCommerce solution is now powering online stores for over 1,000,000 business in 175 countries. Our team are on hand to help you launch, grow and customise your Shopify site.